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Exercise of your rights in accordance with GDPR as customer & interested party

If you are a customer or interested party of Volkswagen AG, this page will give you an overview of your rights under the General Data Protection Regulation (GDPR) and how you can exercise them. You are a customer or interested party if, for example, you have purchased a vehicle or receive a newsletter from Volkswagen AG.

You shall have the right to obtain information regarding the processing of your personal data. The following figure will explain the procedure of requesting and obtaining access to your personal data.

How do I send a request?

To send a request to Volkswagen AG, please use our web form.

Webform
How are identification and legitimation effected?

Once we have received your request, we will try to identify you through our systems. Volkwagen AG has accepted your request. If our system cannot identify you immediately, you will receive a request for identification. The possibility of identification is available for four weeks and is provided by our partner Deutsche Post, PostIdent Service see at:

If you have made a request relating to vehicle data, a legitimation is necessary. For this purpose, you must provide the relevant documents such as vehicle identification number and proof of ownership when making an request.

How long does the research take?

The processing period for a request is at least one month and a maximum of three months after receipt.

How is the feedback done?

The processing period for a request is at least one month and a maximum of three months after receipt.

You shall have the right to demand that we correct your personal data, which are incorrect and/or incomplete.

This can, for example, be due to incorrect information in your master data, for which no further proof usually has to be provided in the case of a correction.

If you want to change your name, e.g. by marriage, you will need documents that document this change.

How can you exercise this right?
Please use the contact details below for your request

You shall have the right, in the event that the requirements specified in Art. 17 GDPR have been met, to demand the erasure of your data. This is, for example, the case if the data is no longer required for the purpose for which it was originally collected. Additionally, you may request erasure, if the processing is based upon the consent which you have granted and you then withdraw this consent.

We recommend that you submit a request to exercise your right to erasure. In this case, please contact us with the deletion request with your request and the request ID from the previous information request.

If you do not make a prior request for information, please describe your request for erasure, if possible the concrete processing, stating your data (at least: first name, surname, address, date of birth) to us.

How can you exercise this right?
Please use the contact details below for your request

You shall have the right to demand the restriction of the processing if the requirements specified in Art. 18 GDPR have been met. This is, for example, the case if you dispute the correctness of your personal data. For the duration of the verification of the correctness of the, you may demand the restriction of the processing.

How can you exercise this right?
Please use the contact details below for your request

Insofar as the processing is undertaken based upon an overriding interest or your data are used for the purposes of direct advertising, you shall have the right to object to the processing of your data. An objection shall be permissible pursuant to Art. 21 GDPR if the processing either is carried out in the public interest or in the exercising of official authority or owing to a justified interest of Volkswagen AG or of a third party. In the event that you object, we request that you state your reasons to us regarding why you are objecting to the data processing. In addition, you shall have the right to object to the data processing for the purposes of direct advertising. This shall also be valid for profiling insofar as this is undertaken in conjunction with the direct advertising.

How can you exercise this right?
Please use the contact details below for your request

Insofar as the data processing is undertaken based upon a consent or a fulfilment of a contractual agreement and this is also undertaken while using an automated processing system, you shall have the right, pursuant to Art. 20 GDPR, to receive your data in a structured, commonplace and machine-readable format and to transfer these data to another data processing service provider.

How can you exercise this right?
Please use the contact details below for your request

If the data processing is based on a consent, you have the right to revoke the data processing in the context of a consent with effect for the future at any time free of charge.

How can you exercise this right?
Please use the contact details below for your request

You shall also have the right to complain to a government supervisory authority (e.g. to the State Data Protection Officer for Lower Saxony, Germany) regarding our processing of your data.

Your contact: Volkswagen Customer Care - Privacy Team

Volkswagen AG
Berliner Ring 2
38440 Wolfsburg
Germany
Tel.:
+49 (0) 5361-9-15010
+49 (0) 800-8932836724889 (0800-VWDATENSCHUTZ)
Tel. int.:
00800-8932836724889 (00800-VWDATENSCHUTZ)